The Washington Metropolitan Area Transit Authority (WMATA) sought professional technical consulting services from K&J Safety and Security Consulting Services, Inc. to conduct a review of the Rail Operations Controller Training Program with the focus on revising it to a highly efficient and productive training program, including a determination of the optimal training subjects, methods and duration.
Providing Rail Traffic Controllers with the proper tools to do their jobs is essential. Training is a tool that must be continually refined to ensure employees have the best chance at success, which translates directly to improved safety, efficiency, and reliability for WMATA and ultimately increased customer satisfaction.
